Refund and Return Policy – WILLTOPIX

Effective Date: April 28, 2025

At WILLTOPIX, we prioritize customer satisfaction and aim to provide a seamless and worry-free shopping experience. This Refund and Return Policy outlines the conditions under which you may return products and request refunds.

1. Return Eligibility

We accept returns within 30 days from the date you receive your order. To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, labels, and tags.

  • Be accompanied by a valid proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards and promotional items.

  • Personalized or custom-made products.

  • Items marked as “Final Sale” or “Non-Returnable.”

3. Return Process

To initiate a return, follow these steps:

  1. Contact our support team at contact@willtopix.xyz to request return authorization.

  2. Provide your order number and the reason for the return.

  3. Once approved, follow the return instructions provided, including the return address.

Return Address:
WILLTOPIX Returns Department
2718 Meadow Drive, Montana, Wolf Creek, United States

4. Refund Policy

Refunds are processed within 7-10 business days of receiving and inspecting your returned item. Refunds will be issued to the original payment method. Please note:

  • Shipping costs are non-refundable.

  • If the return is due to a defective or incorrect item, we will cover return shipping fees.

5. Exchanges

Exchanges are only offered for defective or damaged items. To request an exchange, email us at contact@willtopix.xyz with your order details.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please:

  • Check with your bank or payment provider.

  • Contact your credit card company, as processing times may vary.

  • If the issue persists, please reach out to us at contact@willtopix.xyz.

7. International Returns

For international customers, return shipping fees are the customer’s responsibility. Please ensure the item is securely packaged and correctly labeled to avoid delays.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us immediately at contact@willtopix.xyz with photos of the item and packaging. We will resolve the issue promptly.

9. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us:

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